Terms and Conditions
Acceptance of Terms
By accessing and using this website, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
Online Shop
We offer Persian traditional handicrafts for sale through our online shop. All purchases are subject to availability and acceptance.
Pricing and Payment
Prices are listed in Euros (EUR) and include applicable taxes. Payment is processed securely through our chosen payment gateway. We do not store or have access to your payment information.
Shipping and Delivery
We ship to addresses within the European Union. Additional charges may apply for shipping. Delivery times may vary based on location and availability of items.
Returns and Refunds
If you are not satisfied with your purchase, you may request a return within 14 days of receiving the item. Returned items must be in their original condition. Refunds will be issued upon successful return inspection.
Intellectual Property
All content on this website, including images and descriptions of products, is our intellectual property and may not be used without permission.
Privacy Policy
We value your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.
Governing Law
These terms and conditions are governed by German and European Union laws.
Payment Terms and Conditions
Welcome to Sarve Simin Online Shop! We're excited to have you here. Please take a moment to read and understand our payment terms and conditions before making any purchases. By using our website and making a purchase, you agree to comply with these terms.
Payment Methods:
We offer a variety of secure payment methods through Wix.com, including credit/debit cards and other online payment options.
Currency:
All prices are listed in Euro "€". Please note that the final transaction amount may vary slightly based on the exchange rate and any additional fees imposed by your payment provider.
Order Confirmation:
Once you've completed your purchase through Wix.com's payment processing, you'll receive an order confirmation email with details of your purchase. This email serves as proof of your transaction.
Security:
Your payment information is processed securely through Wix.com's payment gateway, which utilizes industry-standard encryption and security protocols to safeguard your data.
Authorization:
By providing your payment information, you authorize us to charge the total order amount to the chosen payment method. Make sure you have the necessary funds available before confirming your purchase.
Charges:
The total amount you'll be charged includes the cost of the products or services you're purchasing, as well as any applicable taxes, shipping fees, and handling charges.
Refunds and Returns:
Our refund and return policy can be found in our separate Refund and Return Policy document, which outlines the conditions under which refunds or returns are accepted.
Disputes:
If you encounter any issues with your payment or order, please contact our customer support at customer support email / phone. We're here to assist you in resolving any disputes or concerns.
Cancellation:
Orders can be canceled within 2 day after purchase. If you wish to cancel an order, please contact us as soon as possible. Please note that cancellation after this timeframe may not be possible.
Privacy:
Your privacy is important to us. Your payment information will be used solely for the purpose of processing your transaction. We do not store or have access to your complete payment details.
Delivery of Goods/Services:
Once your payment is confirmed, we will process your order promptly. Delivery times and methods vary based on the products or services you've ordered.
Please refer to our Shipping and Delivery Policy >>Click here<< for more information.
Changes to Payment Terms:
We reserve the right to update or modify these payment terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
By continuing with your purchase on our website, you acknowledge that you have read, understood, and agreed to these payment terms and conditions.
If you have any questions or concerns, please don't hesitate to contact us at email / phone.
Delivery and Post Rules
At Sarve Simin Online Shop, we want to ensure a smooth and reliable shopping experience for our valued customers. Please take a moment to read our Delivery and Post Rules to understand how we handle the shipment of your orders.
Shipping Methods:
We offer several shipping methods to cater to your needs. During the checkout process, you can select your preferred shipping method, including standard, express, or other available options.
Delivery Time:
The estimated delivery time for your order depends on your location, the shipping method chosen, and the availability of the products you've ordered. We do our best to provide accurate delivery timeframes, which will be displayed during the checkout process. Please note that unforeseen circumstances may occasionally affect delivery times.
Shipping Fees:
Shipping fees are calculated based on factors such as the weight and dimensions of the items in your order, as well as the shipping destination. You can view the shipping costs during the checkout process before finalizing your purchase.
Tracking Your Order:
For most orders, we provide tracking information so you can monitor the progress of your shipment. Once your order is shipped, you will receive a tracking number and instructions on how to track your package.
Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delivery errors or delays caused by incorrect or incomplete addresses.
Delivery Restrictions:
Some products may have delivery restrictions due to their size, weight, or nature. Any such restrictions will be clearly stated on the product page.
International Shipping:
We offer international shipping to select countries. Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient.
Delivery Notifications:
We will notify you via email when your order has been shipped, and you can expect regular updates on the status of your delivery until it reaches its destination.
Returns and Refunds:
For information on returns and refunds, please refer to our Refunds and Returns Policy >> Click here <<.
Contact Us:
If you have any questions or concerns regarding your order, delivery, or shipping, please do not hesitate to contact our customer support team at [customer support email/phone].
Thank you for choosing Sarve Simin Online Shop. We appreciate your business and look forward to serving you!
Refunds and Returns Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a refund within 14 days of receiving your order. To initiate a refund, please contact our customer support at customer support email / phone with your order details. Refunds will be processed within [number of days] business days of receiving the returned item.
Returns:
If you receive a damaged or defective item, please notify us within [number of days] days of receiving your order. We will provide instructions for returning the item and will issue a replacement or refund upon receiving the returned item.
Conditions for Refunds and Returns:
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Items must be returned in their original condition and packaging.
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Shipping and handling fees are non-refundable.
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For returns due to non-defective reasons, the customer is responsible for return shipping costs.
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Custom-made or personalized items may not be eligible for returns unless they are damaged or defective upon arrival.
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We reserve the right to refuse a refund or return if the item is not returned in the specified condition or if the return is initiated beyond the specified timeframes.
Contact Us:
If you have any questions or concerns about our refunds and returns policy, please contact us at customer support email / phone.